Return of goods

Exchange and Return of Goods of Proper Quality

You have the right to return or exchange goods of proper quality within 14 days, excluding the day of purchase (in accordance with Article 9 of the Law of Ukraine “On Consumer Rights Protection”), if:

• the product does not fit in terms of form, dimensions, color, or size;

• it cannot be used for its intended purpose.

A return is possible provided that:

• a sales receipt or delivery note is presented;

• the original intact manufacturer’s packaging is preserved;

• there are no signs of use, mechanical damage, scratches, or scuffs;

• all protective films, factory seals, and tags are intact;

• the product is fully complete.

If an identical product is not available at the time of exchange, you may:

• choose another product from our assortment with the corresponding extra payment or refund of the price difference;

• receive a full refund of the money spent on the purchase;

• wait for the arrival of an identical product and make an exchange at the earliest opportunity.
  
  

Procedure for Returning (Exchanging) Goods

Make sure the product meets the conditions for return or exchange.

You can return or exchange the product in one of two ways:

1. In person
Bring the product to the address:
Vinnytsia, 109b Yukivka St.

Working hours: Mon–Fri, 9:00–18:00 (by prior arrangement with the manager).

2. Via Nova Poshta
Send the product to the address:
Vinnytsia, Nova Poshta, Branch No. 1
Recipient: IE Zbigley Oleksandr Volodymyrovych
DRFO: 3115416830

Shipment must be made without cash-on-delivery, shipping costs are covered by the sender.

Refunds or Product Exchange

Refunds or product exchanges are carried out within 10 business days from the moment the returned product is received and inspected.

Postal expenses for the return/exchange of goods of proper quality are paid by the buyer.

Bank details for refunds:
IBAN: UA053348510000000026004262495
Recipient: FOP Zbigley Oleksandr Volodymyrovych

Money is refunded:

• to your bank card;

• via the payment system you used when purchasing on the website;

• to bank details (for legal entities).

Exchange and Return of Goods of Improper Quality

If a purchased product is found to have a significant defect due to the manufacturer’s fault during the warranty period (in accordance with Article 8 of the Law of Ukraine “On Consumer Rights Protection”), you are entitled to:

• replacement of the product with an identical one or another from our assortment;

• a refund of the amount paid.

A significant defect is one that:

• makes it impossible to use the product for its intended purpose;

• arises due to the manufacturer’s fault and cannot be eliminated;

• requires more than 14 days to be fixed;

• cannot be repaired.

Procedure for Returning (Exchanging) Goods of Improper Quality

Make sure the product meets the conditions for return/exchange and provide documents confirming the purchase.

The product can be:

• brought in person to our office (Vinnytsia, 109b Yukivka St., by prior arrangement with the manager);

• sent via Nova Poshta to the address: Vinnytsia, Branch No. 1, Recipient: FOP Zbigley Oleksandr Volodymyrovych, DRFO: 3115416830.

Shipment must be made without cash-on-delivery, shipping costs are covered by us.

Refunds or exchanges are carried out within 10 business days after the product is received and inspected by an expert.

Postal expenses for the return/exchange of goods of improper quality are paid by the seller.

Contact for Consultation

For any questions regarding exchanges or returns, please contact:

📧 [email protected]
📞 +38 (067) 656-25-63