Privacy policy

introduction

This privacy policy describes how our company, vnedorogonik.ua, and our group companies, collect, store, process, process and use personal data. As a visitor or client of the site www.vnedorognik.ua, as well as other applications that facilitate the use of our products and services, you have agreed to collect and use your personal data. We use this data to improve our products and services, as well as you can discover new places and get new cultural experience. Because personal data can be directly or indirectly related to your personality, contact information or location, we are very serious about protecting your personal data.

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personal data

your name, phone number, e-mail address and data relating to your actions on our site are examples of information that directly or indirectly applies to your person, contact information or location.

We also collect your personal data when you visit our site or use one of our mobile applications. This information may include your IP address, location information, general advantages, settings and technical characteristics of the system.

The most obvious way to collect personal data is when you place an order, sign up for our newsletter, create an account, communicate with our customer support service or leave a comment, review or other information on our site or in mobile applications. In addition, we can ask you to give access to your current location when using a site or mobile app - we need it to find and show you cultural events and sights next to you. Finally, if you have addressed vnedorognik.ua through a third person (for example, through another site or mediator), we can also receive your personal data from them.

How do we use personal data?

we use your personal data for several reasons, including:

Provide smooth functioning of all processes - your personal data helps us to constantly improve our site and mobile programs and allow us to quickly process your transactions.

We create unique content-by giving our site and mobile applications in line with the user's preferences, we can offer you products and services that meet your interests and needs.

Reviews-we collect personal data provided in your reviews, for example, by fixing the institution you have visited and analyze these reviews to evaluate the quality of a product or service. We process reviews on other platforms, such as Facebook and vnedorognik.ua. You can find more information about reviews and comments in the conditions.

=""> ensure the opportunity for further action on our side by phone, e-mail or in chat mode. When we think you may need our help, for example, if you cancel a transaction at the last stage of the booking process, we use your personal data to find out if you need help.

and finally we can contact you to inform you of any exceptional circumstances that are outside our control that can affect your experience of using our products or services, including, among other things, overall strikes and threat to your personal security.

marketing goals-this is reduced to semi-personalized messages, including information newsletters (see additional information below) and advertisements about our products and services on other sites you can visit, including on social networks.

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Safe Payments-we work with partners providing payment services, for all payment transactions.We do not have access to your full payment data, but we can refer to partial information, such as the last few digits of your credit card number you, to authenticate and protect against fraud.

we store your personal data only temporarily for the above goals, except in cases where laws or regulations require another.

newsletter

we use a newsletter to inform you about recent events and present our new products, special offers and promotions. You can refuse to subscribe to these newsletters at any time by clicking on the link "Record from the newsletter" in the body of the letter or by contacting us through the contact data indicated at the bottom of this privacy policy. Although we appreciate any of your feedback, you do not need to indicate the reason for the refusal to subscribe to our mailing.

your users account

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Location

we will always ask you to give permission before we can access your location from any mobile devices you use. With data on your location, we can give you a choice of interesting cultural events near you and help you find the right institution. You can withdraw your consent at any time by changing the confidentiality of your computer or mobile device.

Legal Base

we are registered as a company in accordance with the legislation of Ukraine, which specifies a number of legal grounds that justify the use of personal data. We use your personal data on three legal grounds:

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Legal right - based on legitimate interest, which includes economic interests, we can use your personal data, for example, to adapt our content in accordance with your preferences or to fulfill our legal obligations as a company working in accordance with the legislation of Ukraine to ensure proper administrative practice

consent-on the basis of your direct consent, we can use your personal data for any purpose specified in the agreement on consent, for example, in order to regularly send you newsletter. You always have the opportunity to withdraw your consent - just let us know this by contacting us through the contact data specified at the bottom of this privacy policy.

cookies and Google Analytics

We want you to enjoy using our platform, so we use cookie files to ensure the smooth and reliable work of our site (www.vnedorogonik.ua). Cookies are small text files that are placed on your computer or mobile device while visiting the site. These files are placed on your device with a web browser and are deleted every time you close the browser or stored for a long time. Файли cookie, які не були видалені, надсилаються нам вашим веб-браузером при наступному відвідуванні. This allows us to recognize your computer or mobile device, as well as to improve and personalize your interaction with the site vnedorogonik.ua and its use. We also use other tracking technologies similar to cookies to achieve the same goal, such as third -party tools.

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on our site use technical, functional. Analytical and commercial cookies.

Technical cookies-they are necessary for the provision of services. For example, technical cookies allow you to take action on different pages of the site by logging into an account only once.

Functional cookies-these cookies help our site and mobile programs "memorize" your preferences: language choice, search history and registration information.

Analytical cookies-these cookies are placed by third-party service providers such as Google Analytics, and keep track of how you find our site or mobile programs and interact with them. This tracking system can be quite detailed: the average number of mouse movements is calculated, scroll operations, search words and text entered in different fields are investigated. We can use this information to facilitate the search for our site, improve interaction with our platform or measure the effectiveness of our online marketing efforts. We want to note that these third -party service providers can also use information collected about you on other sites or mobile applications that we cannot control. If you want to know more about how Google Analytics collects, uses and protects your privacy, you can read Google Privacy Policy on Www.google.com/Policies/privacy.

commercial cookies-these cookies are used to bring our information mailing into line with your preferences and personalization online advertising. Such personal ads can also be shown on other sites you visit. This retargeting is based on your actions on the site, such as viewing certain monuments. Commercial cookies can also help prevent one advertising on different sites.

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access to third parties to personal data

we work with a certain number of third parties and can send them your personal information for specific purposes.

suppliers-we can send your personal data to some ticket suppliers. This information is used to complete, confirm or personalize your reservation and may include your name, email address and phone number.

Other units of Vnedorognik-we can transmit your data to our subsidiary companies and other Vnedorognik structures, which are part of a group of companies Vnedorognik.

Business partners-if you book our ticket through one of our partners, it is possible that such a partner will receive your personal data that he can use for his own purposes. In this case, the use of your personal data is governed by the partner's privacy policy. We can also share personal data with our partners to prevent or identify fraudulent or other illegal actions on our platform (what we rely on the legal basis for the task of public interest).

other third parties-we use third parties, including Google, which collect, track and analyze personal data on our behalf. The services of such third parties are also used to personalize and distribute advertising materials, including advertisements. We also use third parties to process your payments, providing them with your personal data to make financial transactions. All of these parties are obliged to maintain the confidentiality of your personal data and can only be used for initial purposes set vnedorogonik.ua.

for example:

Legal obligations-may be required to disclose your personal data to the extent that we are required to do so in accordance with applicable laws and regulatory requirements.

How do we protect personal information?

we undertake to protect your personal data from unauthorized use, change, publication or deletion. To achieve a high level of protection, we take various physical and technical safety measures. Physical safety measures include limited and controlled access to our offices and measures for the protection of users of laptops and desktop computers. Our technical measures include regular scanning of sites and mobile applications to identify shortcomings and vulnerability. We also scan devices for malicious programs, and your personal data is stored in protected networks and only a limited number of persons with special access to such systems are available. These persons are required to maintain the privacy of your personal data. All the confidential information you provide is also encrypted using Secure Socket Layer (SSL) technology. After all, we do not store and have no access to all your payment card data. In this, we rely on our partner, Adyen, which provides payment services under the PCI security system, and safely processes this data.

access to your personal data

You have the right to receive information about your personal data in a clear and accessible form. In addition, if your personal data contains incorrect information or if you think this information is used, stored or processed incorrectly, we will be happy to correct, supplement or delete such data as soon as possible. Deleting your account is also possible at any time. Please contact us at the email address indicated at the bottom of this privacy policy. In order for us to respond promptly to such requests, specify "Request for Personal Data" in the topic of the letter.

Privacy policy

we reserve the right to amend this privacy policy. We will always publish a new version of this privacy policy on our site and indicate the date of the latest version. Since we will not inform you in advance of all the changes we make, we recommend that you review this privacy policy from time to time. If you continue to use our platform after making new changes, we assume that you recognize and agree with its last published content.

Who controls your personal data?

vnedorognik.ua controls your personal data on your website, mobile applications and other applications that make it easier to use our products and services. Vnedorognik.ua is a Ukrainian limited liability company, registered in accordance with the legislation of Ukraine.

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